FAQs

Frequently Asked Questions

Returns & Exchanges

What is our return policy?

We offer a hassle-free 30-day return policy. Items must be unused and in their original packaging with proof of purchase.

How can I return something?

To initiate a return, please contact our customer service team with your order number. They will guide you through the process.

Delivery & Shipping

Can I cancel or change my order?

Orders can be modified or canceled within 24 hours of placement. After that, processing begins, and changes may not be possible.

My package went missing. What should I do?

If your package is missing, contact us immediately. We’ll work with the courier to resolve the issue and ensure your satisfaction.

Product Information

Can you wash the Meowfi Cat Cave?

Yes! The Meowfi Cat Cave can be hand-washed with mild soap and cold water. Let it air dry to maintain its shape and quality.

Where is the Meowfi Cat Cave made?

Each Meowfi Cat Cave is handcrafted by skilled artisans, ensuring high-quality and unique designs.

What materials are the Meowfi Cat Cave made of?

The Meowfi Cat Cave is made of natural, eco-friendly wool, providing warmth and comfort for your feline friend.

Is there a warranty?

Yes! We offer a 1-year warranty for manufacturing defects. Contact us if you encounter any issues with your purchase.